Orders placed in Neo Stores and Neo Store website can be picked up from the stores or delivered to you. Payment can be done either ‘cash/cheque’ in the store or can be paid ‘online/cash on delivery’ in the website.
The return policy may not be the same for all the products under a different product category. The product which is under the warranty period will be redirected to the service center; return & refund policies will not be eligible for such products.
Valid reasons to return an item :
- If the Delivered Product is damaged/defective (physically damaged or broken)
- If the Delivered Product is incorrect/incomplete (missing product or wrong product/ different from the product presented on the website)
- Change of mind is not applicable to products that you have bought from e-commerce unless the product is defective/damaged or different/wrong item delivered to you at the time of delivery.
- Please note that certain items marked as non-returnable on the product page are not eligible for return.
- If the delivered item is damaged/defective/Wrong, the item is eligible for a free replacement.
- After that products will be serviced under warranty but may not be returned or exchanged.